From Thom Hartmann
Libertarians have been saying for a long, long time that if we just get rid of government, everything will run a whole lot better. But if you get rid of government, corporations step in to fill the gap left by government. And the truth is, corporate bureaucracy, the kind of bureaucracy people have to deal with every day when they try to do something as simple as pay their credit card bill is just as bad - or even worse - than any government bureaucracy.
If you don't believe me, do yourself a favor and listen to Ryan Block's now-viral experience with Comcast customer service. All Block wanted to do was cancel his cable account and get on with his life, but the Comcast retention agent he was speaking to just wouldn't take "no" for answer." The conversation kept going on just like that for another eight minutes!
The amazing thing about this is that it's not amazing at all. I'm guessing pretty much everybody in America has had an experience like this with their cable company, bank, phone company, or some other giant, monopolistic entity. I know I have.